Privacy Policy

Table of Contents

1. Introduction
2. Personal Information We Collect
3. How We Collect Information
4. Why We Use Personal Information
5. Cookies and Similar Technologies
6. Disclosure to Third Parties
7. Overseas Disclosures
8. Data Security
9. Data Retention
10. Access and Correction
11. Privacy Complaints
12. Changes to This Policy
13. Contact

1. Introduction

This Privacy Policy explains how Southern Cross Digital Media Pty Ltd, trading as PayID Casinos Australia ("we", "us" or "our"), collects, holds, uses and discloses personal information when you visit or interact with our website.

PayID Casinos Australia is an independent informational website covering PayID Casinos, payment methods, online gambling-related topics and responsible gambling information. We are not an online casino, betting operator, payment provider or financial institution. We do not accept deposits, process withdrawals, open gambling accounts or hold gambling funds.

We aim to manage personal information transparently and responsibly. The Australian Privacy Principles require applicable entities to maintain a clear and up-to-date privacy policy that explains the types of personal information collected, the purposes for which it is handled, access and correction procedures, complaint handling and overseas disclosures where relevant.

2. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name.
• Your email address.
• The content of your enquiry, feedback or correspondence.
• Information you provide when subscribing to optional communications.
• Any other information you choose to submit through our website.

We may also collect certain information automatically when you browse the site, such as:

• IP address.
• Device type and operating system.
• Browser type and version.
• Approximate location derived from IP address.
• Pages viewed, links clicked and time spent on pages.
• Referring URLs and website interaction data.
• Cookie identifiers and consent preferences.
• Technical logs relating to security, error detection and performance.

Please do not send bank account details, PayID identifiers, government identification, account passwords, gambling credentials or other sensitive information through our contact forms or email addresses unless we specifically request it for a legitimate and clearly explained reason.

3. How We Collect Information

We collect personal information when you:

• Visit or navigate our website.
• Contact us by email or through a form.
• Subscribe to a newsletter or other optional communication.
• Submit feedback, correction requests or complaints.
• Accept or manage cookies through our consent tools.
• Interact with third-party tools embedded on the website, where applicable.

We seek to collect personal information by lawful and fair means. The OAIC's APP guidance states that personal information should generally be collected directly from the individual unless an applicable exception applies.

4. Why We Use Personal Information

We may collect, hold, use or disclose personal information to:

• Operate, secure and improve our website.
• Respond to messages, requests and complaints.
• Publish, manage and update editorial content.
• Understand website usage and improve user experience.
• Monitor technical performance and prevent spam, fraud or misuse.
• Maintain security logs and investigate incidents.
• Send requested newsletters or other communications.
• Meet legal, regulatory, accounting or record-keeping obligations.
• Enforce our website terms or protect our legal rights.

We do not sell personal information.

We do not use personal information to make decisions about gambling eligibility, creditworthiness, financial suitability or access to third-party gambling services.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage and related technologies to keep the site functional, understand usage patterns, remember preferences and improve site performance.

Some technologies may be essential for core website functions or security. Other technologies, such as analytics or advertising cookies, may require your consent depending on the circumstances and applicable law.

You can manage optional cookies using our cookie preference tool, where available, or through your browser settings. Disabling some cookies may affect certain website features.

6. Disclosure to Third Parties

We may disclose personal information to service providers that support our website and business operations, including:

• Website hosting and content delivery providers.
• Analytics and performance measurement services.
• Security, spam-prevention and fraud-detection providers.
• Email delivery and communications platforms.
• Technical contractors and professional advisers.
• Regulatory bodies, law enforcement agencies or courts where required or permitted by law.

Third parties may process information only as necessary to provide their services, meet legal duties or protect their systems and users.

Our website may link to external websites, including payment, gambling or informational services. Once you leave our website, the external operator's privacy policy and terms will apply. We are not responsible for third-party data practices.

7. Overseas Disclosures

Some of our service providers may store or process information outside Australia. This may include providers with infrastructure or personnel in the United States, the United Kingdom, the European Economic Area, Singapore or other jurisdictions.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle it appropriately and in accordance with applicable privacy obligations. The Australian Privacy Principles include requirements relating to cross-border disclosure of personal information.

8. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include access restrictions, secure website connections, supplier assessment, security monitoring and internal procedures. However, no internet transmission, email service or data-storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, maintain business records, resolve disputes, meet legal obligations and protect our systems.

When personal information is no longer required, we take reasonable steps to delete it or de-identify it, unless retention is required or permitted by law.

10. Access and Correction

You may request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, email [email protected] with the subject line "Privacy Request". We may need to verify your identity before responding. The OAIC states that APP entities holding personal information must generally provide access on request unless a specific exception applies.

11. Privacy Complaints

If you believe we have handled your personal information improperly, please contact us first:

Privacy Contact: Ethan Calloway, Privacy Officer
Email: [email protected]
Postal Address: Level 14, 111 Elizabeth Street, Sydney NSW 2000, Australia

Please provide sufficient detail for us to understand and investigate your concern. We will acknowledge your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Changes to This Policy

We may update this Privacy Policy when our practices, service providers, technologies or legal obligations change. The latest version will always be published on this page with the revision date shown at the top.

13. Contact

Legal entity: Southern Cross Digital Media Pty Ltd
Website: PayID Casinos Australia
Email: [email protected]
Address: Level 14, 111 Elizabeth Street, Sydney NSW 2000, Australia